Shipping
Shipping Methods
We offer two shipping options:
Within Albania: Delivered by Intex Courier
International Shipping: Handled by Albanian Post
Do you ship outside Albania?
Yes! We offer worldwide shipping.
How long does shipping take?
Within Albania: 1-3 business days
Regional countries: 3-5 business days
Europe: 7-20 business days
USA: 7-10 business days
For any delays beyond these timeframes, please contact us at [email protected].
Payment
What payment methods do you accept?
You can purchase using Debit/Credit Card, PayPal, Crypto, or Cash on Delivery.
Cash on Delivery is available only for shipping within Albania and Kosovo.
Is online payment secure?
Yes! Card payments are processed through STRIPE, one of the most secure online payment platforms, as well as PayPal, ensuring maximum safety for your transactions.
Returns
Can I return the product if I don’t like it?
If you are not satisfied with your purchase, you can return it within 21 days, covering the shipping costs yourself or bringing it directly to our office. IMPORTANT: The product must be unused, and your refund will be processed via bank transfer once we confirm the item is in perfect condition.
What if my order was returned because I didn’t pick it up or entered the wrong address?
If your package is returned due to non-collection at the post office or an incorrect address, you have two options:
1- Request a refund for the product value
2- Request a reshipment (shipping costs must be paid again)
Note: Shipping fees are non-refundable—only the product value will be refunded.